iBOT Character — Retail & E-Commerce

Cart to
checkout.
No drops.

MERCHANT handles product queries, tracks orders, manages returns, and upsells for your online store or retail brand — 24/7, in ZAR, with Peach Payments built in.

Deploy MERCHANT All iBOT agents
28%
Higher basket
60%
Fewer support tickets
24/7
Shopping support
SALE
What MERCHANT Does

Six ways MERCHANT grows your store

Built for online stores, FMCG brands, independent retailers, and marketplace sellers. MERCHANT reduces support load and increases average order value.

Product Recommendations

Asks what the customer is looking for and recommends the right product — reduces search abandonment by 40%.

Order Tracking

"Where is my order?" is the #1 support query. MERCHANT answers it automatically — via WhatsApp or website chat.

Returns & Exchanges

Handles return requests, explains your policy, and generates return labels — without a human in the loop.

Stock Queries

Checks real-time stock availability, offers alternatives when out of stock, and notifies when stock returns.

Upsell & Cross-sell

Recommends complementary products at checkout — "customers who bought X also love Y" — built into the conversation.

Loyalty Points

Tells customers their balance, how to redeem, and when to earn bonus points — driving repeat purchases automatically.

MERCHANT's Voice

How MERCHANT talks to your customers

Helpful, direct, and sales-savvy. MERCHANT sounds like your best store assistant — without the attitude or the commission.

WhatsApp / Website chat — MERCHANT active
Hi, I ordered 3 days ago and haven't received my order yet. Order #4521.
Hey! Let me pull up order #4521 for you — dispatched Monday, currently with The Courier Guy in Joburg. Estimated delivery is tomorrow by 17:00. I've just sent the live tracking link to your number. Anything else I can help with?
Thanks! Also, I ordered the moisturiser — is there a matching eye cream?
Yes! The Revive Eye Serum pairs perfectly with it — same active ingredients, R389. Most customers who get both see results faster. Want me to add it to a new order? I can apply your loyalty points — you have R120 to use.
Pricing

Simple. Fixed. ZAR.

One-time setup. Monthly retainer. Pays for itself in the first week of cart saves.

Solo
Solo
R4,500
Setup + R1,500/month
  • Website chat widget
  • Order tracking queries
  • Product FAQs
  • POPIA compliant
  • Monthly retraining
  • Email support
Get started
Most popular
Pro
R9,500
Setup + R2,900/month
  • Everything in Solo
  • WhatsApp integration
  • Upsell & cross-sell flows
  • Returns management
  • Loyalty points integration
  • WooCommerce / Shopify sync
  • Priority Slack support
Get started
Enterprise
Scale
Custom
Scoped & fixed
  • Multi-store / multi-brand
  • Peach Payments checkout
  • Custom loyalty programs
  • Dedicated account manager
  • SLA guarantee
  • Quarterly strategy review
Talk to us

Deploy MERCHANT
in 48 hours.

Free 20-minute consultation. Your store's AI agent — live in two days.

Book free consultation