MERCHANT handles product queries, tracks orders, manages returns, and upsells for your online store or retail brand — 24/7, in ZAR, with Peach Payments built in.
Built for online stores, FMCG brands, independent retailers, and marketplace sellers. MERCHANT reduces support load and increases average order value.
Asks what the customer is looking for and recommends the right product — reduces search abandonment by 40%.
"Where is my order?" is the #1 support query. MERCHANT answers it automatically — via WhatsApp or website chat.
Handles return requests, explains your policy, and generates return labels — without a human in the loop.
Checks real-time stock availability, offers alternatives when out of stock, and notifies when stock returns.
Recommends complementary products at checkout — "customers who bought X also love Y" — built into the conversation.
Tells customers their balance, how to redeem, and when to earn bonus points — driving repeat purchases automatically.
Helpful, direct, and sales-savvy. MERCHANT sounds like your best store assistant — without the attitude or the commission.
One-time setup. Monthly retainer. Pays for itself in the first week of cart saves.
Free 20-minute consultation. Your store's AI agent — live in two days.
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