Replies.
On auto
pilot.
SCOUT handles your Instagram DMs, Facebook comments, brand mention alerts, and social customer service — so your team can focus on creating, not responding.
Six ways SCOUT runs your social
Built for brands active on Instagram, Facebook, TikTok, and X. SCOUT keeps your community engaged without draining your team.
DM Handling
Responds to Instagram and Facebook DMs on-brand, 24/7 — answers product queries, shares links, and routes complex cases.
Comment Replies
Auto-replies to repetitive post comments ("how much?", "where to buy?", "DM me") — keeps your brand active without manual effort.
Brand Mention Alerts
Monitors mentions of your brand across platforms — flags negative sentiment to your team within minutes for fast response.
Influencer Triage
Responds to collaboration enquiries via DM — collects follower count, niche, and rates before routing to your marketing team.
Campaign Reporting
Tracks DM volume, response time, and common query types — weekly report sent to your team to inform content strategy.
Community Management
Greets new followers, responds to story reactions, and keeps the community warm between campaigns — automatically.
How SCOUT shows up for your brand
Energetic, on-brand, and savvy. SCOUT matches your brand tone exactly — whether you're playful or polished.
Simple. Fixed. ZAR.
One-time setup. Monthly retainer. Saves your team 4+ hours every single day.
- Instagram DM automation
- Comment reply templates
- Brand query FAQ
- POPIA compliant
- Monthly retraining
- Email support
- Everything in Solo
- Facebook & TikTok DMs
- Brand mention alerts
- Influencer triage flow
- Weekly analytics report
- Community management
- Priority Slack support
- Multi-brand management
- Sentiment analysis
- CRM integration
- Dedicated account manager
- SLA guarantee
- Quarterly strategy review
Deploy SCOUT
in 48 hours.
Free 20-minute consultation. Your brand's social agent — live in two days.
Book free consultation